Quality Supervisor Euporean Warranty Centre
Do you enjoy leading people? Are you interested in technologies and continuous improvement methods?
For our new team at European Warranty Centre, Copeland in Mikulov, we are looking for a Quality Supervisor.
In this role, you will be responsible for leading a team of quality technicians and for product analysis. Your key focus will be ensuring the highest standards of service, quality, and safety.
This is a great opportunity to become part of an international organization whose core values are innovation, teamwork, and customer satisfaction.
Key Responsibilities:
- Lead and support a team of technicians, fostering a collaborative and high-performing work environment.
- Ensure health, safety, and environmental policies are effectively implemented and followed.
- Coordinate training for new staff and assess ongoing development needs.
- Monitor performance indicators (KPIs) and implement action plans when necessary.
- Oversee the maintenance of equipment and facilities, ensuring operational efficiency.
- Work closely with customer-facing teams to resolve product issues and manage complaint investigations.
- Drive continuous improvement initiatives to enhance service quality and customer satisfaction.
- Support audit readiness and maintain compliance with internal procedures.
Ideal candidate:
- Short-cycle education degree with 3–5 years of experience in an industrial or technical environment.
- Strong mechanical knowledge and a structured problem-solving approach.
- Fluent in English and Czech.
- Excellent communication, teamwork, and organizational skills.
- Ability to manage multiple projects simultaneously.
- Advantages: bachelor's degree in engineering or a related technical field; experience working in a multinational organization; familiarity with personnel management tools and performance tracking systems.