Warranty Centre Supervisor
Are you a motivated leader with a technical background and a passion for continuous improvement? We are looking for a Warranty Centre Supervisor to join our expanding team in Mikulov.
In this role, you will oversee the day-to-day operations of the Warranty Centre, lead a team of technicians, and ensure the highest standards of service, quality, and safety. This is a great opportunity to be part of an international organization that values innovation, teamwork, and customer satisfaction.
Key Responsibilities:
- Lead and support a team of technicians, fostering a collaborative and high-performing work environment.
- Ensure health, safety, and environmental policies are effectively implemented and followed.
- Coordinate training for new staff and assess ongoing development needs.
- Monitor performance indicators (KPIs) and implement action plans when necessary.
- Oversee the maintenance of equipment and facilities, ensuring operational efficiency.
- Work closely with customer-facing teams to resolve product issues and manage complaint investigations.
- Drive continuous improvement initiatives to enhance service quality and customer satisfaction.
- Support audit readiness and maintain compliance with internal procedures.
Ideal candidate:
- Short-cycle education degree with 3–5 years of experience in an industrial or technical environment.
- Strong mechanical knowledge and a structured problem-solving approach.
- Fluent in English and Czech.
- Excellent communication, teamwork, and organizational skills.
- Ability to manage multiple projects simultaneously.
- Advantages: bachelor's degree in engineering or a related technical field; experience working in a multinational organization; familiarity with personnel management tools and performance tracking systems.